Paper is a Montreal-based virtual learning company that claims to be the world’s largest tutoring network. It offers students a chance to ask tutors questions via chat about any subject, in multiple languages.
Tutors can earn up to $15 per hour, depending on their experience and the number of subjects they tutor in. The company says it vets all potential tutors to ensure they can teach. Its process includes mock sessions with other teachers and a background check. It also pays for the time it takes to complete training.
Its website describes the work as “a meaningful and impactful way to make a difference in student lives." Tutors can choose the subjects they want to tutor. They can also receive students outside of the subjects they identify in their applications. However, they must be available to tutor those students at least a couple times a week and can be subject to cancellations.
The company says it tries to match tutors with students who need them most and that it’s common for students to request help with subjects they don’t know. But several current and former tutors said they were routinely matched with students they couldn’t help and that the company often pressures them to respond quickly. The Tennessee Department of Education, which has a contract worth up to $1.3 million with Paper, says its guidance tells tutors to respond to students within 50 seconds, no matter how many they’re working with or how complex the question is.