As a high-end, chain restaurant, the Cheesecake Factory takes pride in its food and service. Employees follow the tradition of Oscar and Evelyn Overton, founders of the restaurant chain, and do whatever it takes to ensure customer satisfaction. The company also emphasizes training and development. This includes an in-depth, standardized training program, which is offered at every location.
The program is designed to provide a solid foundation for success. It covers everything from how much ice goes in a drink to how many butter packets should be included in the bread basket. This allows servers to offer consistent service, regardless of location. Additionally, servers are given a handbook that helps them understand the entire menu. This helps them provide the best possible customer experience.
One of the most important benefits that servers receive is health insurance. The company offers medical, dental, and vision coverage for its employees and their families. Additionally, servers can save for their future through the company’s 401(k) plan.
While the rumors about employees getting free cheesecake and entrees aren’t entirely true, they do get to sample new items during staff training. During that two-hour session, Rowe says, dozens of people peeked in to see what was going on.
In addition to offering competitive wages and benefits, the Cheesecake Factory is known for having a strong culture of teamwork. The chain’s leadership has made it a priority to create an atmosphere that promotes collaboration and support for all employees. This has led to a high retention rate among servers.